Shipping policy

We deliver nationwide within South Africa.
Orders are processed within 1–2 business days after payment confirmation.
Delivery typically takes 2–5 business days, depending on your location.
Once your order has been dispatched, a tracking number will be provided.
Lux Avenue is not responsible for delays caused by courier services, weather conditions, public holidays, or circumstances beyond our control.

Customers must ensure that delivery information provided is accurate. Lux Avenue will not be liable for failed deliveries resulting from incorrect address details.
Damaged or Incorrect Orders
If you receive an item that is damaged in transit or differs significantly from its description, please contact us within 48 hours of delivery with photographs and your order details so that we can investigate and resolve the matter